FAQ
Frequently Asked Questions
Ordering & Compatibility
How do I know if this part is compatible with my specific model?
Check your device’s model number (usually located on a sticker beneath the unit or on the back) and match it with the compatible models listed in our product description. If you are unsure, feel free to contact us with a photo of your model label, and our support team will verify it for you.
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel, please contact us within 1–2 hours of placing your order.
Shipping & Tracking
When will my order be dispatched?
Orders placed before 2:00 PM on business days are dispatched within 24–48 hours. You will receive a tracking link via email/SMS once your parcel is on the way.
How long does delivery take?
Standard delivery typically takes 3–7 business days, depending on your location.
Returns, Exchanges & Refunds
What is your return policy if I ordered the wrong part?
We offer a 30-day return policy on unused, unopened items in their original packaging. Please contact our support team to initiate a return authorization.
What should I do if my item arrives damaged or defective?
Please reach out to us within 48 hours of delivery with clear photos or a short video of the damaged item and packaging, and we will arrange an immediate replacement or full refund.
Customer Support
How can I contact customer service?
You can reach us via email at topvacuumparts@gmail.com or by phone at 703 334 6702 (Monday to Saturday, 9:00 AM – 6:00 PM).